Returns & Exchanges
Exchanges & Returns
We hope that you are satisfied with your purchase, but if you are not you can exchange or return your purchase.
You may exchange a product within 14 days of receipt of the item if it is not the correct item or if it is incomplete, damaged or defective. If it is not possible to replace the item, we will inform you and you will be automatically refunded.
Returns - Right of Withdrawal
You have the right to return your item within 14 days without giving any reason (although we do appreciate this to improve our products and service). Within this period, you may view, review and / or try on the item as you do in a physical store, unless otherwise stated.
The withdrawal period expires 14 days after the day on which the article is in your possession. By this we mean when the package is received by you or by a third party (e.g. your neighbours).
Items produced to order, custom-made, sealed (e.g. DVDs), perishable or which cannot be returned for hygienic reasons are excluded from the general exchange and return conditions.
Please note that robot vacuum cleaner and mopping robots as well as their accessories are considered hygienic products and therefore cannot be returned once they are used.
Please contact our customer service for quick and correct handling of your return.
Always provide the following information:
- Name and address
- Order number
- Shipping address
- The reference number of the product you wish to return as stated on the invoice
- Possible reason for return (not mandatory)
You will receive an e-mail with a confirmation of the return request, a return number and the return address for returning the item.
When returning a product we ask you to use the original packaging, or if you no longer have one, to make sure that the article arrives at us in good condition. After receipt of the return we will process it as soon as possible.
You will be notified by e-mail as soon as we have checked your return for defects and traces of use.
If the return is approved, the refund will be completed within a few days. When you return the entire order, the full purchase amount will be refunded, including the shipping costs of your order. If you only return part of the order, only the purchase price of the returned item(s) will be refunded.
Please note that you are fully liable for the depreciation of the goods resulting from the use of the goods, which goes beyond what is necessary to determine the nature, characteristics and operation of the goods as described in the terms and conditions.
It is therefore possible that you will not receive a full refund of the purchase price when you return the goods.
For the return of the order, the return costs are for your account.
You can also use the model form to indicate that you wish to exercise the right of withdrawal. You are not obliged to do so, because the right of withdrawal applies even without the form. You can find the model form in the general terms and conditions.