Terms & Conditions

Terms And Conditions

These terms and conditions have been made in consultation with the consumers Dutch Consumer Association in the framework of the coordination group self-regulation (CZ) of the economic and Social Council and has taken effect from July 9, 2015.

Table of contents:

Article 1 Definitions

Article 2 Identity of the entrepreneur

Article 3 Scope of application

Article 4 The offer

Article 5 The agreement

Article 6 Right of withdrawal

Article 7 Obligations of the consumer during the cooling-off period

Article 8 Exercising the right of withdrawal by the consumer and cost

Article 9 Obligations of the entrepreneur in the case of withdrawals

Article 10 Exclusion of the right of withdrawal

Article 11 The price

Article 12 Performance and extra warranty

Article 13 Delivery and execution

Article 14 Duration transactions: duration, cancellation and renewal

Article 15 Payment

Article 16 Complaints procedure

Article 17 Disputes

Article 18 Additional or different terms

Annex I - Model withdrawal for

Article 1 - Definitions

In these conditions, the following definitions shall apply:

Additional agreement: an agreement whereby the consumer products, digital content and/or services acquired in connection with a distance contract and these matters, digital content and/or services are provided by the trader or by a third party on the basis of an agreement between that third party and the trader;

Cooling-off period: the period during which the consumer can make use of his right of withdrawal;

Consumer: the natural person who is acting for purposes relating to his trade, business, craft or profession;

Day: calendar day;

Digital content: data that is produced and supplied in digital form;

Duration agreement: an agreement that aims at the regular delivery of goods, services and/or digital content over a certain period of time;

Durable medium: any device - including email - that enables the consumer or business owner to store information that is addressed to him personally, in a way that future consultation or using it over a period of time adequate for the purpose for which it is intended, and which allows the unchanged reproduction of the information stored;

Right of withdrawal: the ability of the consumer to within the cooling-off period opt out of the contract;

Entrepreneur: the natural or legal person which delivers products, (access to) digital content and/or services to consumers;

Distance contract: an agreement between the entrepreneur and the consumer under an organized system for distance selling of products, digital content and/or services which until the conclusion of the agreement exclusively or partially makes use of one or more means of distance communication;

Model withdrawal form: contained in annex I to these terms & conditions the European model withdrawal form. Annex I need not be submitted if the consumer has no right of withdrawal in respect of his order;

Means of distance communication: means that can be used to conclude a contract, without the consumer and entrepreneur having to meet in the same room;

Article 2 - Identity of the entrepreneur

1-Europe Trade Shops BV trading under the name(s):

Vestigingsadres:

Ruischenstein 12

1181 NX Amstelveen

Nederland

 

Telefoonnummer: +31  (maandag t/m vrijdag 9:00-17:00)

E-mail: (7 dagen per week, 365 dagen per jaar)

KvK nummer: 73227072

BTW identificatienummer: NL859409831.B01

Article 3 - Applicability

These general conditions apply to all offers of the entrepreneur and on any distance contract concluded between entrepreneur and consumer.

Before the distance contract is concluded, the text of these terms and conditions will be made available to the consumer. If this is not reasonably possible, the trader will before the distance contract is concluded, which the General conditions at the entrepreneur and that at the request of the consumer as quickly as possible be sent free of charge.

If the distance contract is concluded electronically, then by way of derogation from the previous paragraph, and before the distance contract is concluded, the text of these general conditions to the consumer electronically will be made available in such a way that the consumer can easily stored on a durable medium. If this is not reasonably possible, will before the distance contract is concluded, be indicated where the General conditions by electronic means can be heard and that they are at the consumer's request, by electronic means or otherwise will be sent free of charge.

In addition to these general conditions specific product or service conditions apply, the second and third paragraphs shall apply mutatis mutandis and the consumer in the event of conflicting conditions always rely on the applicable provision that is most favorable to him.

Article 4 - The offer

If an offer is subject to a limited duration or subject to conditions, this will be explicitly stated in the offer.

The offer includes a complete and accurate description of the offered products, digital content and/or services. The description is sufficiently detailed to a proper assessment of the offer by the consumer as possible. If the entrepreneur uses pictures, these are a true reflection of the offered products, services and/or digital content. Obvious mistakes or obvious errors in the offer shall be binding on the entrepreneur.

Every offer will contain such information that clear to the consumer what rights and obligations are involved in accepting the offer.

Article 5 - The agreement

The agreement is subject to the provisions of paragraph 4, at the time the consumer accepts the offer and comply with the corresponding conditions.

If the consumer has accepted the offer electronically, the trader will immediately confirm receipt of the electronic acceptance of the offer. Until receipt of this acceptance has not been confirmed, the consumer may rescind the contract.

If the contract is concluded electronically, the trader will take appropriate technical and organizational measures to secure the electronic transfer of data and will ensure a secure web environment. If the consumer can pay electronically, the trader will appropriate security measures.

The economic operator may within statutory frameworks ? about the consumer's ability to fulfill his payment obligations, as well as all facts and factors that are important for a responsible conclusion of the distance contract. If the entrepreneur on the basis of this research has good reasons not to go to the agreement, he is entitled to refuse an order or request or motivated to implement special conditions.

The entrepreneur will look upon delivery of the product, service or digital content to the consumer the following information, in writing or in such a way that the consumer can store it on an accessible durable medium:

the visiting address of the trader's business where the consumer can lodge complaints;

the conditions under which and how the consumer can make use of the right of withdrawal, or a clear statement regarding the exclusion of the right of withdrawal;

the information on existing after-sales service and guarantees;

the price including all taxes of the product, service, or digital content; where applicable the costs of delivery; and the arrangements for payment, delivery or performance of the contract;

the requirements for terminating the contract if the contract has a duration of more than one year or is indefinite;

If the consumer has a right of withdrawal, the model withdrawal form.

In case of an expensive transaction, the stipulation in the previous paragraph applies only to the first delivery.

Article 6 - Right of withdrawal

For products:

The consumer may contract with respect to the purchase of a product during a cooling-off period of 30 days without giving any reason. The entrepreneur may ask the consumer to the reason of withdrawal, but this not to retire of his reason (s).

The cooling-off period starts on the day after the consumer, or on behalf of third party other than the carrier, the product has received, or:

If the consumer has multiple products ordered in the same order: the day on which the consumer, or a third party designated by him, the final product has received. The entrepreneur may, provided that it the consumer here prior to the ordering process clearly has informed, on an order of several products with different delivery time refuse.

If the supply of a product consists of several consignments or parts: the day on which the consumer, or a third party designated by him, has received the last shipment or piece;

in the case of agreements for regular delivery of products over a period of time: the day on which the consumer, or a third party designated by him, the first product has received.

At services and digital content that is not on a material carrier is supplied:

The consumer can be a services agreement and an agreement for delivery of digital content which is not supplied on a tangible medium for 30 days without giving any reason. The entrepreneur may ask the consumer to the reason of withdrawal, but this not to retire of his reason (s).

The cooling-off period referred to in paragraph 3 shall take effect on the day following the conclusion of the agreement.

Extended cooling-off period for products, services and digital content that is not on a material carrier is included with no information on right of withdrawal:

If the entrepreneur the consumer regulatory information about the right of withdrawal or has not supplied the model withdrawal form, runs the cooling-off time 12 months after the end of the original, in accordance with the previous paragraphs of this article set cooling-off period.

If the entrepreneur the information referred to in the previous paragraph the consumer has provided within 12 months of the effective date of the initial grace period expires, the cooling-off period 30 days after the day on which the consumer receives that information.

Article 7 - Obligations of the consumer during the cooling-off period

During this period the consumer shall handle with the product and its packaging. He will extract or use the product only to the extent necessary to the nature, characteristics and operation of the product. The starting point is that the consumer should only handle and inspect the product as he would in a store.

The consumer shall only be liable for depreciation of the product that is the result of a way of coping with the product that goes beyond allowed in paragraph 1.

The consumer shall not be liable for any depreciation of the product if the entrepreneur him not before or at the conclusion of the agreement all mandatory information about the right of withdrawal.

Article 8 - Exercise of the right of withdrawal by the consumer and cost

If the consumer exercises his right of withdrawal, he reports this within the cooling-off period using the standard withdrawal form or on other unambiguously to the entrepreneur.

As fast as possible, but within 14 days from the day following the notification referred to in paragraph 1, the consumer shall send the product back, or he hands over this (a representative of) the entrepreneur. This need not be the product itself if the entrepreneur has offered to take away. The consumer has the return term in each case taken into account if he returns the product before the withdrawal period has expired.

The consumer shall send back the product with accessories, if reasonably possible all delivered in original condition and packaging, and in accordance with the reasonable and clear instructions by the entrepreneur.

The risk and the burden of proof for the correct and timely exercise of the right of withdrawal lies with the consumer.

The consumer shall bear the direct cost of returning the product. If the entrepreneur has reported that the consumer has to bear these costs or if the entrepreneur indicates the costs themselves to wear, the consumer the cost to return not to wear.

If the consumer revokes it after first to have expressly requested that the rendering of the service, or the supply of gas, water or electricity that is not ready for sale are made in a limited volume or set quantity to begin during the reflection period, the consumer is the entrepreneur an amount in proportion to that part of the undertaking that is fulfilled by the entrepreneur at the time of revocation compared to the full compliance of the commitment.

The consumer shall not charge for the performance of services or the supply of water, gas or electricity, not put up for sale are made in a limited volume or quantity, or for the supply of district heating, if:

the entrepreneur, the consumer regulatory information about the right of withdrawal, the fee in case of withdrawal or the model withdrawal form has not supplied, or;

the consumer does not expressly to the start of the execution of the service or supply of gas, water, electricity or district heating during this period.

The consumer shall not charge for the full or partial delivery of not on a material carrier delivered digital content, if:

He prior to its delivery not expressly has agreed to the start of the performance of the agreement before the end of the cooling off period;

He has not recognized the right of withdrawal to lose in giving his consent; or

the entrepreneur has failed to confirm this statement from the consumer.

If the consumer exercises his right of withdrawal, any ancillary contracts shall be automatically dissolved.

Article 9 - Obligations of the entrepreneur in the case of withdrawals

If the entrepreneur the notification of withdrawal by the consumer allows electronically, it sends an acknowledgement of receipt of this notification without delay.

The trader shall reimburse all payments from the consumer, including any delivery charges will be charged by the company for the returned product without delay, but within 14 days following the day on which the consumer him the withdrawal reports. Unless the entrepreneur offers the product itself to take away, he may hold off until he has received the product or to refund the consumer shows that he has returned the product, according to what time is earlier.

The entrepreneur used to refund the same method of payment that the consumer, unless the consumer consents to another method. The repayment is free of charge for the consumer.

If the consumer has opted for a more expensive method of delivery than the cheapest standard delivery, the entrepreneur the additional costs for the more expensive method non-refundable.

Article 10 - Exclusion of the right of withdrawal

The entrepreneur can exclude the following goods and services from the right of withdrawal, but only if the entrepreneur obviously at the offer, at least in time for the conclusion of the agreement, has stated:

Products or services the price of which is subject to fluctuations on the financial market in which the entrepreneur has no influence and located within the withdrawal period may occur

Agreements concluded at a public auction. Under a public auction ' means a method of sale where products, digital content and/or services are offered to the consumer by the trader who personally present or given the opportunity to be personally present at the auction, run by an auctioneer, and where the successful bidder is bound to purchase the products, digital content and/or services;

Services agreements, after full implementation of the service, but only if:

the implementation has begun with the consumer's prior express consent; and

the consumer has stated that he loses his right of withdrawal once the trader has fully performed the contract;

Service contracts for provision of accommodation, as in the agreement a specific date or period of performance and other than for residential purposes, goods transport, car rental services and catering;

Agreements related to leisure activities, as in the agreement a specific date or period of implementation;

According to the consumer's specifications manufactured products, which are not prefabricated and that are manufactured on the basis of an individual choice or decision of the consumer, or which are clearly intended for a specific person;

Products that spoil quickly or have a limited shelf life;

Sealed products that for reasons of health protection or hygiene are not suitable to be returned and were unsealed after delivery;

Products after delivery by their nature irrevocably mixed with other products;

Alcoholic beverages whose price has been agreed upon at the conclusion of the agreement, the delivery of which can take place only after 30 days, and the actual value of which is dependent on fluctuations in the market in which the entrepreneur has no influence;

Sealed audio, video recordings or computer software which were unsealed after delivery;

Newspapers, journals or magazines, with the exception of subscriptions thereon;

The supply of digital content other than on a material carrier, but only if:

the implementation has begun with the consumer's prior express consent; and

the consumer stated that he loses his right of withdrawal.

Article 11 - The price

During the period mentioned in the offer prices of the products and/or services are not increased, except for price changes due to changes in VAT rates.

By way of derogation from the previous paragraph, the trader may products or services whose prices are subject to fluctuations in the financial market and where the entrepreneur's control, with variable prices. These fluctuations and the fact that any price mentioned in the offer.

Price increases within 3 months after the conclusion of the agreement are only allowed if they are the result of statutory regulations or stipulations.

Price increases from 3 months after the conclusion of the agreement are only allowed if the entrepreneur has agreed and:

they are the result of statutory regulations or provisions; or

the consumer has the power to terminate the contract on the day on which the price increase takes effect.

The in the offer of products or services mentioned prices include VAT.

Article 12 - Performance agreement and additional guaranteed

The trader guarantees that the products and/or services fulfill the contract, the specifications stated in the offer, the reasonable requirements of reliability and/or usability and on the date of the conclusion of the agreement existing legal provisions and/or Government regulations. If agreed, the entrepreneur also in that the product is suitable for other than normal use.

A by the entrepreneur, his supplier, manufacturer or importer extra warranty limited never the legal rights and claims that the consumer under the agreement in front of the entrepreneur can do apply if the entrepreneur has been guilty of serious misconduct in the performance of his part of the agreement.

Under Tools guaranteed shall mean any undertaking by the entrepreneur, his supplier, importer or producer in which it assigns to the consumer certain rights or claims that go beyond that this is required by law in case he is guilty of serious misconduct in the performance of his part of the agreement.

Article 13 - Delivery and execution

The trader will take the greatest possible care when receiving and implementing orders for products and when assessing applications for the provision of services.

The place of delivery is the address that the consumer to the entrepreneur.

Subject to what about this in article 4 of these general conditions, the entrepreneur accepted orders within 30 days, unless a different delivery period has been agreed. If delivery is delayed, or if an order is not or only partially carried out, the consumer of this no later than 30 days after the order was placed. The consumer in this case the right to terminate the contract without penalty and right to possible compensation.

After dissolution in accordance with the previous paragraph, the trader will refund the consumer with the sum paid without delay.

The risk of damage and/or loss of products rests with the trader up to the moment of delivery to the consumer to, unless otherwise expressly agreed.

Article 14 - Duration: duration, cancellation and renewal transactions

Termination:

The consumer may contract for an indefinite period, which extends to the regular delivery of products (including electricity) or services, at any time terminate the applicable termination rules and a notice of up to one month.

The consumer may contract for a definite period, which extends to the regular delivery of products (including electricity) or services at any time by the end of the fixed period terminate the applicable termination rules and a notice of up to one month.

The consumer can the agreements mentioned in the previous paragraphs:

Cancel at any time and not be limited to cancellation at some time or in a given period;

Cancel at least in the same way as they are entered into by him;

Cancel the same notice period as the entrepreneur has negotiated for themselves.

Extension:

A contract for a definite period, which extends to the regular delivery of products (including electricity) or services should not be extended or renewed tacitly for a certain duration.

By way of derogation from the previous paragraph may be a contract for a definite period, which extends to the regular delivery of daily news and weekly newspapers and magazines tacitly be extended for a fixed period of up to three months, if the consumer this extended agreement by the end of the extension may cancel with a notice of up to one month.

A contract for a definite period, which extends to the regular delivery of products or services, may only be extended tacitly for an indefinite period if the consumer may cancel at any time with a notice of up to one month. The notice period is not more than three months in the event the agreement extends to the regular, but less than once a month, delivering day, news and weekly newspapers and magazines.

An agreement with limited duration to the arranged to deliver day-introduction, news and weekly newspapers and magazines (trial or introductory subscription) is not implied continued and ends automatically at the end of the trial or introductory period.

Duration:

As an agreement has a duration of more than one year, should the consumer after a year the agreement at any time with a notice of up to one month cancellation, unless the reasonableness and fairness against termination before the end of the agreed duration.

Article 15 - Payment

Unless otherwise provided in the agreement or additional terms, amounts owed by the consumer to be paid within 14 days after the beginning of the cooling-off period, or in the absence of a cooling-off period within 14 days after the close of the agreement. In the case of a contract for the provision of a service, captures this term on the day after the consumer has received the confirmation of the agreement.

When selling products to consumers, consumers in general conditions never be obliged to advance payment in excess of 50%. When payment is agreed, the consumer may not assert any rights regarding the execution of the order or service (s), before the stipulated advance payment has been made.

The consumer is obliged to have inaccuracies in payment data provided or stated to report without delay to the economic operator.

If the consumer does not make his payment obligation (s), this is by the entrepreneur, after he mentioned the late payment and the entrepreneur has awarded the consumer a period of 14 days to still his payment obligations to , after failing payment within this 14-day-term, the statutory interest on the outstanding amount and the entrepreneur is entitled the extrajudicial collection costs. This collection costs shall not exceed the following levels: 15% on outstanding amounts to 2,500 euro; 10% over the subsequent 2,500 euro and 5% on the following 5,000 euro with a minimum of 40 euro. The entrepreneur can for the benefit of consumers differ from amounts and percentages.

Article 16 - Complaints procedure

The entrepreneur has a well-publicized complaints procedure and deals with the complaint in accordance with this complaints procedure.

Complaints about the performance of the contract should the defects after the consumer has found, fully and clearly described and submitted to the entrepreneur.

At the within a period of 14 days after the date of receipt. If a complaint longer processing time, the entrepreneur within the period of 14 days replied with a message of receipt and an indication when the consumer can expect a more detailed answer.

The consumer should the entrepreneur at least 4 weeks to allow time to resolve the complaint by mutual agreement. After this term creates a dispute subject to the dispute resolution.

Article 17 – Disputes

On agreements between the entrepreneur and the consumer to which these general conditions relate, is exclusively Dutch law is applicable.

Article 18 - Additional or different terms

Additional provisions or provisions deviating from these general terms and conditions may not be to the detriment of the consumer and must be recorded in writing or in such a way that the consumer can store them in an accessible manner on a durable medium.

Annex I - Model withdrawal form

Model withdrawal form

(fill out and return this form only when you want to withdraw from the agreement)

 

To: 1-Europe Trade Shops B.V.

Please contact customer support for the correct return address.

E-mail:

 

I/we * part/parts * you also, that I/we * our agreement on

the sale of the following products: [product name] *

the supply of the following digital content: [digital content indication] *

the provision of the following service: [service name] *,

Revokes/revoked *.

Ordered/received on * on * [date order with services or receipt at products]

[Name (s)]

[Address of consumer (s)]

[Signature of consumer (s)] (only when this form is submitted on paper)

* Delete whichever does not apply or complete as appropriate.

 

All products and services on are sold by:

Terms and conditions of purchase from other sellers, Edition: 1 November 2019

Table of contents:

Article 1 - Definitions

Article 2 - Applicability

Article 3 - Customer account

Article 4 - Offer of third parties

Article 5 - Order and delivery

Article 6 - Compensation and payment

Article 7 - Provisions only applicable to purchase from Other Seller(s) being a legal entity

Article 8 - Provisions applicable only to purchases from Other Seller(s) being a natural person

Article 9 - Information and use of data

Article 10 - E-mail communication between the Client and the Other Seller

Article 11 - Miscellaneous

Article 12 - Applicable law

Article 1 - Definitions

Environment: 1-Europe Trade and any other application specified by 1-Europe Trade.

Platform: the environment in which products are offered to Users by third parties.

User: every visitor to the Environment.

Other Seller(s): a third party, being a legal or natural person who offers products to Users via the Platform.

Customer: a User of the Environment who purchases a product through the Platform.

Sales Agreement: the agreement between the Other Seller and a Customer due to the purchase by the Customer of a product from the Other Seller through the Platform.

Article 2 - Applicability

These terms and conditions apply to the ordering and purchase of products from Other Sellers via the Platform (hereinafter: buying general terms and conditions from other sellers). These conditions can also be consulted on the 1-Europe Trade Environment, see among others (www.1-Europe Trade).

Any Client placing an order for a product offered by an Other Vendor within the Environment accepts the applicability of these General Terms and Conditions for purchases from other Vendors.

The provisions of these General Terms and Conditions of Purchase from other Sellers may only be deviated from in writing, in which case the remaining provisions shall remain in full force and effect.

These general terms and conditions of purchase from other sellers apply to both buyers who can be regarded as consumers and buyers who can be regarded as business buyers.

All rights and claims, as in these terms and conditions buy 1-Europe Trade from other sellers and in any further agreements for the benefit of 1-Europe Trade are stipulated, are also stipulated for the benefit of intermediaries and other third parties engaged by 1-Europe Trade, which expressly includes the Other Seller (s).

1-Europe Trade has the right to purchase these Terms and Conditions from other sellers from time to time to change. The modified conditions will apply as soon as they are published on the site. If a buyer subsequently places an order for a product as offered by an Other Seller, he thereby accepts the applicability of the amended terms and conditions purchase from other sellers. It is therefore advisable to consult these general terms and conditions of purchase from other sellers before placing an order for a product from an Other Seller.

Article 3 - Customer account

The Client must at least comply with the following requirements:

The Customer must have a customer account at 1-Europe Trade;

The Customer is at least 18 years old;

The Client can be reached by e-mail.

1-Europe Trade is entitled at all times not to process certain orders for items from Other Sellers or to attach conditions to them.

The Client is responsible for the use that is made of its user name and password. 1-Europe Trade therefore advises the Client to use a unique password and to keep this password carefully secret.

The Client is not entitled to allow others to use his account.

The Customer declares to act in accordance with the general terms and conditions of purchase from other sellers and all applicable laws and regulations.

The Customer is responsible for the accuracy of the data in his own account.

Article 4 - Offer of third parties

The Client acknowledges that the purchase agreement is concluded between the Client and Other Seller (the third party that offers the product(s) for sale via the Environment) and that 1-Europe Trade is and/or will not be a party to this agreement.

In case of questions and/or complaints about the products purchased by the Client from Other Sellers, the Client must at all times contact the Other Seller in question directly. The Buyer acknowledges that in these cases he/she cannot rely on 1-Europe Trade and 1-Europe Trade is in no way liable, including but not limited to any defectiveness of the purchased product.

Article 5 - Order and delivery

A Client can place an order with 1-Europe Trade through the normal ordering process for a product offered by an Other Seller.

The Client will receive a packing slip from the Other Seller unless the Other Seller uses 1-Europe Trade's logistics platform.

Ownership of delivered items shall not pass until the Client has paid all amounts owed by the purchaser to the Other Seller in respect of the order in question.

Article 6 - Compensation and payment

The Client owes 1-Europe Trade the purchase price of the product purchased from the Other Seller via the Platform and is not discharged from his payment obligation by direct payment to the Other Seller. Payment by the Client can only be made to 1-Europe Trade.

If the Customer does not fulfill his payment obligation(s) on time, after being informed by 1-Europe Trade of the late payment and after 1-Europe Trade has given the Customer a period of 14 days to fulfill his payment obligations, after the failure to pay within this 14-day period, the Customer will owe default interest and/or administration costs on the outstanding amount, as well as the collection costs, without prejudice to the right of 1-Europe Trade to claim the actually incurred extrajudicial collection costs.

The Client is permitted to redeem 1-Europe Trade gift vouchers and/or discount codes when purchasing products from Other Sellers.

Other Seller has irrevocably granted 1-Europe Trade the right to exercise on behalf of 1-Europe Trade and to the exclusion of the Other Seller the collection rights resulting from the purchase agreement between the Client and the Other Seller.

1-Europe Trade will handle claims against the Client in accordance with its normal collection policy.

Article 7 - Provisions applicable only to purchases from Other Seller(s) being a legal entity

If a Client purchases a product through the Platform from another Seller who is a legal entity (so-called business vendor), then this is the case:

The Client undertakes to read and accept the general terms and conditions of sale of business sales via 1-Europe Trade of the Other Seller(s) in question from which he purchases one or more products via the Platform;

Any order for a product will then be processed in accordance with the provisions of the General Terms and Conditions of Sale business sales via 1-Europe Trade of the relevant Other Seller;

The Client has the right to return an order within the time limit set by the Other Seller in its General Terms and Conditions of Sale ("right of withdrawal"), subject to the provisions of article 8.2 of these General Terms and Conditions, under the conditions set out in the relevant General Terms and Conditions of Sale for business sales via 1-Europe Trade of Other Seller.

To facilitate the handling of a return shipment, the customer will notify 1-Europe Trade, prior to the return shipment of the return shipment. The Client endeavors to return the item within 24 hours after the Client has reported the return shipment to 1-Europe Trade, to the relevant Other Seller.

If the Client has already paid an amount, 1-Europe Trade will refund this amount as soon as possible, but no later than 14 days after the revocation. Unless the Other Seller offers to collect the product itself, 1-Europe Trade may wait until the Other Seller has received the product or until the Client has demonstrated that he has returned the product, whichever is the earlier.

If an Other Seller, being a legal entity, has not accepted an order three (3) days after the final delivery date, 1-Europe Trade shall inform the Client that its order has not been accepted and shall return any payment already received by 1-Europe Trade in this respect.

Article 8 - Provisions applicable only to purchases from Other Seller(s) being a natural person

If a Client purchases a product through the Platform from another Seller who is a natural person (so-called private seller), the Client has the right to return this order within 14 (fourteen) days ("right of withdrawal"). In order to facilitate the handling of a return shipment, the Customer will notify 1-Europe Trade of the return shipment prior to the return shipment and within 14 (fourteen) days. The Client endeavors in the article within 24 hours after the Client has reported the return to 1-Europe Trade, to return to the relevant Other Seller.

During this period of 14 (fourteen) days, the Client will handle the product and packaging with care. He will only unpack or use the product to the extent necessary to assess whether he wishes to keep the product. If he exercises his right of withdrawal, he will return the product with all delivered accessories and - if reasonably possible - in its original condition and packaging to the Other Seller.

If the Client has exercised his right of withdrawal in a prescribed manner, he shall be liable for no more than the costs of returning the product.

If the Customer has already paid an amount, 1-Europe Trade will refund this amount as soon as possible, but at the latest within 14 days after the return or cancellation.

If an Other Seller, being a natural person, does not accept an order within six (6) working days, 1-Europe Trade shall inform the Client within eight (8) working days after the Client has placed the order that his order has not been accepted and shall return any payment already received by 1-Europe Trade in this respect.

Article 9 - Information and use of data

Client will carefully monitor his e-mail so that Client can be informed in a timely manner of information sent to Client by 1-Europe Trade and/or the Other Seller.

1-Europe Trade shall not be liable for any failure to provide information in a timely manner or in a clear manner, or for any apparent errors, regardless of who the information originates from or to whom it is provided.

Customer declares to be familiar with and to agree that its name, e-mail address and telephone number will be provided to the Other Seller to the extent necessary to carry out the Purchase agreement/order or if the Customer has given his consent to this. Other Seller is only entitled to use the Client's data to the extent that this is necessary in the context of the handling and execution of the Purchase agreement/order or if the Client has given its consent to the use of the data.

Customer acknowledges that an evaluation system is part of the sales process. The Customer will be invited to this by e-mail. The Customer declares that, if he participates in the evaluation system, he will do so in good faith. The Customer guarantees that all information provided by him is correct and not misleading. Customer shall refrain from providing and/or mentioning offensive, threatening and/or defamatory information. 1-Europe Trade is entitled at all times not to include a review on the site or to remove it if the Other Seller demonstrates that a review is in violation of laws or regulations, public order and/or morality, is exclusively a product review or is not about the correct Other Seller, contains (a) personal data(s) or a URL or is fraudulent.

Article 10 - E-mail communication between the Client and the Other Seller

1-Europe Trade has developed an e-mail application for communication between the Client and the Other Seller (including the after-sales obligations of the Other Seller), which allows both the Client and the Other Seller to contact each other via e-mail via their respective accounts. This is without prejudice to the right of the Client to contact the Other Seller by telephone.

All communication via this e-mail application is stored by 1-Europe Trade on its servers and can be viewed and used by 1-Europe Trade:

support the Client and/or the Other Seller in case of questions and/or problems;

assess whether the Other Seller meets its requirements; and

analyse process improvements.

The Customer agrees to each use of the email application and gives 1-Europe Trade permission to save, view and use the communication in accordance with the provisions of paragraph 2 of this article.

The communication that takes place via this e-mail application will be saved by 1-Europe Trade for a maximum of two years.

Article 11 - Miscellaneous

1-Europe Trade reserves the right to restrict, refuse or revoke certain privileges, or block the use of the account or the ability to order, refuse or restrict items from Other Vendors via 1-Europe Trade, depending on a Customer's trading history, at the sole discretion of 1-Europe Trade.

If 1-Europe Trade for a short or longer period of time whether or not tacitly deviations from the Terms and Conditions purchase from other sellers are permitted, this does not affect its right to still demand immediate and strict compliance with the Terms and Conditions purchase from other sellers. The Customer can never assert any right based on the fact that 1-Europe Trade buy the Terms and Conditions from other sellers at any time smoothly applies.

If one or more of the provisions of the Terms and Conditions buy 1-Europe Trade from other sellers or the rules of procedure may be in conflict with any applicable law, the provision in question will lapse and will be replaced by a new legally permissible provision to be established by 1-Europe Trade, as much as possible in compliance with the scope of the relevant provision.

1-Europe Trade is at all times entitled to no longer make the functionalities available on the 1-Europe Trade website for the purposes of the offer of Other Sellers.

Article 12 - Applicable law

The Terms and Conditions of purchase from other sellers, the (sale) of items by Other Sellers via the 1-Europe Trade website and the Sales Agreement between the buyer and the Other Seller is exclusively governed by Dutch law. All disputes between parties will be submitted to the competent court.